Belonging Matters' Policies & Procedures
You will find the full list of Belonging Matters' Policies and Procedures listed on this page. Belonging Matters is extremely aware of the importance of maintaining integrity and respect when providing services.
Please contact Belonging Matters directly should you wish to discuss any of the policies and procedures listed on this page.
Tel: 03 9739 8333
Fax: 03 9739 8333
Belonging Matters values your feedback, we encourage you to fill out our comprehensive feedback form.
Belonging Matters Complaints and Grievance Policy & Procedure
Belonging Matters believes that the people who access our services are entitled, and should be actively encouraged, to have input into the services they receive. We value your feedback. More specifically we believe that people should feel free to express, without fear of retribution, concerns they may have about any aspect of the service they receive. Belonging Matters believes that such concerns should be dealt with in a manner that focuses on achieving, where ever possible, a joint resolution which is mutually acceptable to all concerned.
Belonging Matters Finance Refund Policy
Belonging Matters is not required to provide a refund or replacement if you change your mind or for some reason you can't attend a workshop/conference that has been previously booked. Please view the Refund Policy for full details.
Belonging Matters Ticket Terms & Conditions
Belonging Matters offers a number of events and workshops requiring on-line bookings. Please view the Ticket Terms & Conditions Policy for full details.
Belonging Matters Sponsorship Policy
Sponsorship forms an important role in Belonging Matters fulfilling its mission and goals and enabling affordable resource for people with a disability and families. This policy outlines the Belonging Matters’ requirements for the effective and ethical acceptance and management of sponsorship
Belonging Matters Donation & Fundraising Policy
Donations and fundraising activities form an important role in Belonging Matters fulfilling its mission and goals and enabling affordable resource for people with a disability and families. This policy outlines the Belonging Matters’ requirements for the effective and ethical acceptance and management of donations and the conduct of fundraising activities.