Refund Policy

Policy

Belonging Matters is not required to provide a refund or replacement if you change your mind.  But you can choose a refund or exchange if an item has a major problem.

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This is when an item:

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• Has a problem that would have stopped you from buying the item if you had known about it.

• Is unsafe.

• Is significantly different from the sample or description.

• Doesn't do what we said it would or what you asked for and can't be easily fixed.

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Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

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If the problem is not major, we will do what we can to fix the item or solve the problem within a reasonable time, you can choose a refund or replacement.